FAQs

Got a question? We’re here to help.

  • Where are you based and can I visit?

    We are based in Essex but do not have a shop as such, everything is made in our home.  We will however, be setting up stall at various venues and this information will be added to the website.  Should you prefer to collect in person, we will be available every Wednesday between 10am and 4pm, just give us a call to arrange.

  • Can I order over the phone?

    Absolutely, we would be happy to speak with you.  If you call between 9am and 6pm, we can discuss your requirements.  After that time, I will be busy soapmaking.  

  • What kind of ingredients do you use?

    We use natures products.  The scent of the product is given by the essential oils we use (never fragrance).  We get our colours from natural powders like activated charcoal, turmeric, spirulina, clays and so on.  We would never use artificial dyes or micas in our skin products.  Our products may not be as bright and poppy as a lot are on the market, that's because we use natural clays and botanicals to colour.  They tend to give a more muted colour but the benefits of the ingredients far outweigh the brightness of a manufactured colour.

  • Are your products vegan?

    We produce a large number of products which are vegan.  Our vegan products will be listed as such so you can see this information immediately.  The only products we make that are not vegan, are the goat milk based soaps.

  • What packaging is used?

    The majority of our packaging is totally compostable.  We use the smalles amount of non compostable products as we can and are stiving to use none at all.  What we don't do, is use fancy smancy packaging gimicks.  We keep it as simple as possible after all, you are buying the product, not the packaging you throw away!!

  • Can I have a different shape to my chosen soap

    Unfortunately this will not be possible due to each recipe being made in batches.  

  • How many products are covered on the one delivery

    You can have as many products as you wish for one delivery cost of £4.00.  We like to keep our cost to you, as low as possible.    Even better, if you come along to one of the many craft fayres we have booked in, you will pay no delivery costs at all.


  • What if my parcel gets lost or stolen

    The Soap Den cannot be held responsible for lost or stolen packages.  You will need to contact Royal Mail or your local post office directly. 

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